Order Processing

At Regal Embers Candle Co, I take pride in crafting custom and made-to-order candles that add a touch of elegance and warmth to your life. My commitment to quality and individuality means that each candle is lovingly prepared specifically for you. My standard order processing time is 1-3 days (excluding Saturday & Sundays). During this period, I meticulously hand-pour and create your unique candle, ensuring it meets our high standards of excellence. I understand the anticipation of receiving your order, and I'm just as excited to get it to you as quickly as possible. While I strive to maintain this 1-3 day processing period, please keep in mind that it may vary depending on the complexity of your order or peak seasons. I kindly ask for your patience.

Shipping Methods

I offer shipping through USPS either by Ground Advantage (2-5 days for delivery) or USPS Priority Mail (1-3 days for delivery). I calculate shipping with flat rate shipping which depends on the amount you spend. But for all items, if you purchase $45 or more, you will receive FREE SHIPPING no matter how much or order or how much it weights. If you do purchase more than $45, you will get Priority Mail for free!

Custom and personalized orders

To modify your order, please send us a message within 12 hours of placing your order. Our Regal Embers team will do their best to accommodate your requested changes, whether it's a fragrance, lid color, or any other customizations. Changes may readjust processing time. If we have to do so, you will be notified. Your satisfaction is our priority!

How do I order a customized candle with my own message?

Ordering your custom candle is easy at Regal Embers! First, select your desired scent. Next, choose between a clear or amber jar. Then, pick your lid color (white, gold, or black), and then pick your candle jar size (8oz or 4 oz). In the 'Personalization' box, insert your customized phrase or message. Afterward, add the candle to your cart and complete your purchase. We'll send you a label preview to ensure it's perfect before applying it to the candle. Your personalized candle journey begins with a few simple clicks!

Regal Embers Candle Care instructions

To ensure the best candle experience, follow these guidelines: 1. First Burn: Allow the candle to burn until the wax pool reaches the edges to prevent tunneling. This typically takes 2-3 hours. 2. Trim the Wick: Trim the wick to 1/4 inch before each use to prevent soot and ensure a clean, even burn. 3. Safety First: Never leave a burning candle unattended, and keep it away from flammable objects, children, and pets. 4. Burn Time: Avoid burning for more than 4 hours at a time. Let the candle cool before relighting. 5. Extinguish Safely: Use a snuffer or gently blow out the flame to prevent hot wax splatter. 6. Reusing Jars: Once the candle is finished, clean the jar and reuse it or recycle responsibly.

Regal Embers Wax Melts Care Instructions

For the perfect wax melt experience, here's what you need to know: 1. Wax Warmer: Use an approved wax warmer or tealight burner. Never use stovetops or open flames. 2. Placement: Place the wax melt in the warmer's dish or tray, ensuring it's the appropriate size. 3. Scent Control: Start with a single melt, then add more if you desire a stronger fragrance. 4. Unattended Use: Never leave the warmer unattended, and keep it out of reach of children and pets. 5. Extinguish Safely: Turn off or extinguish the warmer when you're done. Wax will harden as it cools. 6. Wax Removal: If needed, gently remove cooled wax from the dish, or use a cotton ball to soak it up. By following these guidelines, you'll enjoy a safe and fragrant wax melt experience.

What type of wax do you use for your candles and wax melts

Coconut Apricot Wax Highlights (Premium Candles): Our premium candles are crafted with a luxurious blend of coconut and apricot waxes, ensuring a clean, even burn that releases your chosen fragrance beautifully. This unique combination also offers enhanced scent throw and a longer-lasting, eco-friendly candle experience. Soy Wax Highlights (Wax Melts): Our wax melts are expertly made using a premium soy blend wax, known for its clean-burning properties and excellent fragrance retention. They are perfect for creating a wonderful ambiance and are eco-friendly, making them a guilt-free indulgence for your wax melting pleasure.

Returns

I do accept returns within 14 days of the receipt of your order. However, the customer will be responsible for the cost of returning the item. If you have any issues or questions about your order, please reach out and I am more than happy to work with you to find a solution.